Terms and Conditions

We will only charge you for the goods or service when the items are dispatched or the service provided. (In some cases we may ask for a deposit for special items or when ordering in of stock we do not normally carry).

For payment of goods or services when at the shop we accept cash, cheques (with a guarantee card and proof of address), debit cards and credit cards.  For mail order, we accept debit cards, credit cards and cheques.  For mail order payment made by cheque, the cheque must clear before the goods or service are dispatched.    We reserve the right to refuse £50 notes at the shop or any bank notes that do not appear to be legal tender.

We will accept goods purchased from us for refunds within 14 days of purchase providing they are accompanied by the original receipt and the goods are returned in their original packaging in an un-opened, undamaged and unused state.  A small number of items we cannot refund (you will be advised at the time of purchase) however, a credit note may be offered where these items are accepted back.  The original and return postage costs are not refunded.  If an item is sent out post free (or we do not charge you the full postage rate) and is subsequently returned for a refund, we will deduct the actual postage costs to the refund amount due.  For refunds where the original order was paid by Paypal or International Debit/Credit card, as the original transaction fee is no longer refunded to us by the acquirer, this fee will be deducted from your refundable amount.   

If an item ordered is no longer in stock, we will contact you to advise and seek alternative instructions.

Where items purchased from us are faulty and within the manufactures warranty period please contact the shop for further instructions.  We will do our best to resolve the issue to the customer's satisfaction normally without charge. 

Where items purchased from us are faulty after the manufactures warranty period has expired or the items were not purchased from us, please contact us so we can advise on the options that may be available. 

SCOGRAIL
address: Unit 2, 48-52 Tomline Road Ipswich Suffolk UK
Post Code:   IP3 8DB.
UK Phone: 01473 252009
International Phone: 0044 1473 252009
email scograil@btinternet.comm 
Website www.scograil.co.uk

S Scoggins Trading as SCOGRAIL
Registered address: 72 Rushmere Road Ipswich IP4 4JZ
Vat Registration Number: GB876150608

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