Terms and Conditions
For payment of goods or services when at the shop we accept cash, cheques (with a guarantee card and proof of address), debit cards and credit cards. For mail order, we accept debit cards, credit cards and cheques. For mail order payment made by cheque, the cheque must clear before the goods or service are dispatched. Debit card payments for purchases under £5 will incur a 25 pence transaction charge. We reserve the right to refuse £50 notes at the shop or any bank notes that do not appear to be legal tender.
We will accept goods purchased from us for refunds within 14 days of purchase providing they are accompanied by the original receipt and the goods are returned in their original packaging in an un-opened, undamaged and unused state. A small number of items we cannot refund (you will be advised at the time of purchase) however, a credit note may be offered where these items are accepted back. The original and return postage costs are not refunded. If an item is sent out post free (or we do not charge you the full postage rate) and is subsequently returned for a refund, we will deduct the actual postage costs to the refund amount due.
If an item ordered is no longer in stock, we will contact you to advise and seek alternative instructions.
For our UK postage policy, please see below. We will charge you the actual cost of the postage up to a maximum of £3.00 unless you specify a premium service. Some larger items may have a different postage rate but these are advised when purchased. We will generally use the appropriate Royal Mail or Parcel Force service that ensures your parcel is insured for loss or damage up to the value of the parcel. Please contact us immediately in the event of damaged goods being received so we can investigate the best course of action. We aim to send out orders within three working days of receipt of order however in the majority of cases we will dispatch the items by the next working day. Where items are paid for by cheque, we have to wait for the cheque to clear before the items are dispatched.
For UK Next Business Day delivery, please call the shop to arrange ideally before 1200. If we can accommodate this, we will charge the actual cost of the next business day delivery service provided by Parcel Force to mainland England, Wales and lowland Scotland. For the English Islands, Highland Scotland and Nothern Island, up to 2Kg this will be by Royal Mail Special Delivery and over 2Kg (or bulky items) by courier.
We will send items outside of the UK.
To countries in the European Union, this will be at cost of Airmail and for items over £50, this will be by Airmail+ International Signed for with enhanced compensation. Special arrangements would be needed for packages over 2Kg.
For items sent to countries outside the European Union (and this includes Switzerland), we will deduct the VAT from the items that VAT is raised in the UK. The reduction is by a factor of 16.66%. (This is equivalent of applying 20% VAT, the current UK VAT rate.)
Postage to countries outside the EU will be at cost of Airmail and for items over £50, this will be by Airmail+ International Signed for with enhanced compensation. Special arrangements would be needed for packages over 2Kg. Please note that for all parcels sent outside of UK and the European Union, we have to declare the actual full value of the items on the customs declaration.
Where items purchased from us are faulty and within the manufactures warranty period please contact the shop for further instructions. We will do our best to resolve the issue to the customer's satisfaction normally without charge.
Where items purchased from us are faulty after the manufactures warranty period has expired or the items were not purchased from us, please contact us so we can advise on the options that may be available.